The best course of action for any issues, concerns or questions about your account with Digital International Bank or DIB is to contact their customer service team. You have 3 options to do this: phone, video chat or email. If you're looking for more information on how to contact DIB's support department and other related matters then continue reading this guide.
If you'd like to talk to one of their agents, you may contact DIB's customer service team by dialing this number: +1-787-9457875. Simply follow the voice prompts and press the appropriate number so you can talk to the right department.
It's important to remember that this is a US phone number so if you're from another country, then international phone call rates may apply so be sure to check this first with your telecom provider.
Another way to get in touch with the DIB support department is via video chat. Via this method, you'll need an internet connection and a device which has a webcam or camera so you can have a face-to-face conversation with their support agents. This can be done using PC or laptop that comes with a webcam or a smartphone that has a selfie camera.
Look: The video chat support is a convenient way to contact the bank's customer service teams since it's much easier to communicate this way and issues can be resolved much quicker, all while seeing who you're talking with in live in a screen rather than just by hearing their voice over the phone.
If you don't have your phone with you, then you can contact DIB's customer care team by sending an email to [email protected]. If your question or concern is not urgent, then you can consider this method. Otherwise, phone support or video chat are your best options.
Alternatively, you can also use the Contact Us form on their website to send them a message. You just need to go to bankdib.com/contact-us using any web browser and you'll be taken to an online form which you need to fill-out.
The form will ask for the following details:
Take note: If you have an account, be sure to include the account number at the beginning of your message so that they will be able to pull-up your records and handle your concerns quickly.
Keep in mind however that responses will not be immediate if you select this option. Expect to get an email response or a call from one of their agents in a few hours.
Since the Digital International Bank's support is available 24/7, you can contact them at a time which is convenient for you. There's no need to wait for the business hours because their lines are open 24 hours a day. It's also worth noting that they also provide support during weekends so you'll be able to get assistance from then even on Saturdays and Sundays.
You can find answers to some of the commonly asked questions about DIB on their Frequently Asked Questions or FAQ page. You can access this via bankdib.com/faq. Questions pertaining to opening an account, fees, account types and other matters can be found there so it would be wise to check out this page first prior to contacting them because the answers might actually be there and it would save you time.
If you're in Puerto Rico and want to visit their office, the company's address is:
Citi Towers, 250 Ponce de Léon Ave. Suite
#502, San Juan, PR 00918
There's no need to go to their headquarters since all banking activities and transactions can be done online. This is actually the reason why it's called "digital". If you need the help of a real person, simply give them a call or email them, or better yet, use their video chat feature if you want to see a real person.