For any concerns regarding your Revolut bank account, the best action to take is by contacting the Revolut team. If you’re looking for information on how to get in touch with their support department and other related matters then be sure to read this updated and detailed guide which can help you in getting in touch with one of their agents.
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You can refer to Revolut's detailed help page first to read answers for most common questions and concerns such as adding money, managing your account, social trading, upgrading your plan, card issues, and a whole lot more.
This is very much like an FAQ page and it's quite informational. It has a dedicated section for Personal and Business accounts so you'll be able to find the information in a much organized way. To access this page, you just need to open your browser and enter revolut.com/help on the address bar.
Revolut has a community page where users can discuss everything related to the bank and its services. It's quite similar to a forum and it is quite active as there are lots of user discussions there. The community page topics are currently grouped into the following:
To access the community page, the URL is community.revolut.com. If you want to join the discussion, you will need to sign-up for an account and this will require you to provide a username, password, email address and the phone number you used with Revolut.
Revolut's phone number is +442-033-228-352. This is an automated line and is also not uses for making outgoing calls so you won't be able to use this for communicating with one of their support agent. You can only use this for accessing recorded information about their services or for blocking your card.
Note: Revolut doesn't have a phone support so if you want to get in touch with a live person then your only option is via live chat. It is an in-app feature so you will need to have their app installed on your phone and must be logged in using your account to use this.
If you are Revolut client from the UK and would like to contact their customer service department, the only option is also via live chat or email. There is no dedicated phone number for UK clients or customers from other countries as phone support is not available.
Another method of contacting Revolut's customer support team is via email. You can send your message directly to [email protected] as there is no contact form available on their website. For complaints or any related concerns, you need to send it to [email protected].
Keep in mind that since the conversation is via email, the response time might take longer so if you want a faster response then the live chat is still the best option.
If you have concerns regarding your Revolut Card, you can contact the customer service department via phone by dialing +442-033-228-352. Do take note that this is automated number that you can use for blocking your card or to get recorded information about your account. Alternatively, you can block your card straight from the app.
Revolut has a live chat support feature on their app. This is only available on the mobile application and is not accessible via their website. You also need to have an active account that is logged in via the app to be able to get in touch with the support department using this method.
To access the in-app chat, click on the Profile link, then the bubble with the question mark symbol (?). Then, scroll down, look for "Chat to us" and click on then. You will then be welcomed by their Rita automated bot which you can skip by typing "Live agent" on the message field. Lastly, you will be connected to the next available agent.
For Revolut Business accounts, the only way to contact the support department is also via live chat. The good news is that they have a dedicated business support team to cater for these specific account types. The steps for accessing the live chat feature is very much the same as with the basic step for all account holders.
Revolut's customer service department is available 24/7 via live chat so you can get in touch with them at any day and any time you prefer. If you have an active Premium or Metal account, then you will be able to get a priority as this is one of the perks that they provide for users who have subscriptions for these specific plans.